​​​​​On 21 April 2019, Barwa Bank and International Bank of Qatar (ibq) completed legal merger.
 
The merger is a confident move that increases our scale, accelerates our development and strengthens our position in the banking market.
Both institutions have complementary businesses and offer substantial synergies. As we invest more in our people, technology and infrastructure, we will have substantial potential to grow and will set the pace of change and development in our industry to meet the challenges of tomorrow.
 

1. How will the merger impact me?
Banking will be business as usual.

Going forward, our product portfolio will be updated to become Shariah compliant. The majority of the products we offer have exact or similar Shariah compliant equivalents, so we are confident that we will fully serve your banking needs. You will be informed regarding any changes well in advance.
2. Will the services be interrupted as a part of the merger?
No, customer service quality is our top priority and will continue to be so during the merger process.
3. How will my accounts and products be affected?
Banking will be business as usual.

There will be no immediate changes in any banking operations or products (including cards and cheques).

Following the Shariah compliance rules, our product portfolio will be converted during the integration process in line with Shariah principles. You will be informed regarding any changes well in advance.
4. I do business with both banks now, what will happen to my products and accounts?
At this time there will be no changes to your banking products and accounts. Going forward, your conventional banking products will be converted to be Shariah compliant.
5. What is the difference between conventional and Shariah compliant products? 
They are asset-backed banking system compliant to Shariah guidelines. In terms of meeting the financial needs of customers, there is no material difference between conventional and Shariah compliant products.
6. Will I still have the same relationship manager?
Yes, your relationship manager remains the same and is available to talk if you have any questions about the merger. Please also continue to bank as usual through our branches, contact center and mobile and online banking platforms.
7. Will I see changes in the terms and conditions of my products?
As your accounts and products are converted from conventional to Shariah compliant the terms and conditions applicable to your products will change.There will be no negative effects on the commercial terms and conditions of your products.

We are working hard to also ensure that any change will not negatively impact your customer experience in any way.
8. Will there be changes to my branch, or will it close?
No, please continue to visit your existing branch as before. We will inform you in due time if there are any changes that impact you. We are committed to ensuring convenient access to our bank services and will maintain a strong branch network.
9. Will the online banking system change?
No, for now, please continue to use the online banking platforms of ibq and Barwa Bank as usual. You will be notified in due time if there are any changes to your online banking services.
10. Can I make deposits or payments to my accounts from the branches/ATMs of both banks?
Not yet, within the next few months you will receive a notification when you can use both of the banks’ branches and ATMs.
11. Do prices differ from conventional products?
No, becoming a Shariah compliant entity will not have any direct effect on our pricing strategy. We will continue offering the most competitive prices in the market, to ensure that our relationships with customers continue to grow.